<aside> 🔥 TL;DR
I’m a passionate leader & builder with 15+ years of experience in tech across customer success, engineering, product, and partnerships.
I’ve helped dozens of CEOs, founders, and execs to become better leaders, clarify their vision & strategy, and build high-performing teams with a specific focus on how and when to build customer success and support teams in a globally remote & asynchronous way.
If you’re looking for coaching to help you take your company or team to the next level, reach out and schedule a free intro call with me**.**
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💡 You’re a founder or leader at an early-stage tech startup that’s at least partially remote.
🤷🏼 You are working on starting or improving customer success and/or support in your company.
😣 You’re struggling with customer churn, hiring/managing teams, or getting customer teams to work well with product & engineering teams.
⁉️ You care about building a lasting organization with a positive customer-centric culture.
🗺️ ****I know how you’re feeling. I’ve seen hyper-growth and founded my own companies. Building companies is the best and the worst at the same time. You don’t have to navigate it alone.
👷🏼♂️ I’m a builder at heart. I built Intercom’s support, customer success, sales engineering, and partnerships efforts from the ground up. Providing great customer/partner experiences is something I care deeply about.
🤝 I’m passionate about coaching and advising. ****I have formally coached and advised dozens of founders & leaders. I work with Index Ventures & Local Globe via their fellows programs. I’m also an active Angel Investor in startups.